Named User in OnBase can't be cleared from user list
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000004 |
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5.0 / 5.0 (3 votes)
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2380 |
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Problem:
Version 3.7 OnBase provides a new checkbox in user config that says "named user". The problem is that if this users connection breaks or disconnects then that license cannot be cleared from the user list by the administrator in "view users" in the client. Multiples of this user may persist taking up seats and they cannot not log in again.
Solution:
The administrator must go into the config under user admin and take this checkbox off. This allows the administrator to clear the locked seat in admin: view current users.
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